Review Revenue Capture

Table of contents

• Overview
• Elipses Menu
• Daily Verification
• View Revenue Capture
• Status
• Resolving/Troubleshooting a revenue report issue
• Add Revenue System Manually

Overview

In Docyt, Revenue capture refers to the automated processes and tools that help you track and manage your business's revenue effectively. This functionality ensures that all earnings are accurately recorded and reconciled with bank deposits and payment processor reports.

Check out the features of revenue capture to review the daily reports.

• A: Select Month.
• B: Status of the report.
• C: Quickbooks Sync status.
• D: Send a chat message to your account manager.
• E: Elipses menu. Click on it to access more options.
  
  

Elipses Menu

The options in the ellipse menu will vary based on the status of the revenue report.

- Mark as No Revenue Day: If the report status shows as Missing, you can either include a revenue report or designate it as a 'Mark as No Revenue Day.'

- Edit/Download report: If the report is available, whether balanced or unbalanced, you can edit the report and download the original files fetched from the external system for that specific date.

                                                             Edit/Download for balanced revenue report

                                                            Edit/Download for unbalanced revenue report

When you click on 'View Download Files,' a pop-up will open displaying the list of originally downloaded files. You can click on and download files. 

- Reset: You can also "Reset" the download of the revenue report from the option as given below.

Daily Verification

• To guarantee accurate revenue capture, it is important to regularly check the functionality of the revenue integration on a daily basis. Your account manager typically handles this task.

Address Issues Immediately

• Your account manager will quickly address any issues with the revenue integration.

View Revenue Capture

1. Log into Docyt.

2. To access the Revenue Center, go to the main menu and click 'Revenue Reconciliation'. From there, select 'Revenue Center' to proceed.
3. Select Revenue Capture from the top header/navigation.
4. Select the month. View the revenue report information.
5. The following options are available.
6. Select the month to review. 
   
7. You can view the status of the daily revenue report by clicking on the status icon. You can also check the error, why the status of revenue is unbalanced or missing, and other details.

Status:

Please select the specific month you'd like to review the status for that month revenue report status. This will provide you with a detailed breakdown of the status for each date within that month. Please take note of the status column, as it will give you a comprehensive overview. Ideally, the status should be 'Balanced', indicating that all revenue has been accurately captured. However, if the status is 'Missing, ' it is essential to address the issue as soon as possible.

For every data download status, you will see these statuses on revenue capture:

• Balanced: Successful processing with a balanced revenue report.
• Unbalanced: Incomplete data resulted in an unbalanced revenue report.
• Missing: The revenue report is unavailable. This usually occurs when the report is not yet downloaded or the download job has not run.
• No Revenu Day: Revenue is missing on a specific date because no sales occurred, and the property was closed on that day. 

   

You can view the error statuses from the tooltip when you hover over the icon, as shown in the visual below.

• Pending: Report download is scheduled but pending. 
• Downloading: Download has begun.
• Downloaded: Files have been successfully downloaded from the external system.
• Processing: Parsing and processing of data has started.
• Error Processing Data: An error occurred during parsing due to incorrect format, or the data could not be downloaded from the external system.
  Note: When you hover on status, that will be an error message if any, messages like incomplete data, invalid credentials, etc., will be shown
• No Data Found: No data was found in the external system, and all revenue report fields returned zero values.

Resolving/Troubleshooting a revenue report issue

To troubleshoot a revenue report issue in the revenue center:

This process helps internal Docyt users and external customers quickly identify and solve revenue report problems.

Add Revenue System Manually: 

• When user clicks on “Add Manually“, it asks user for the name of the revenue system. Update the left nav with the PMS name entered by the user. When the user clicks Add, it loads the revenue capture view.

Automatically Fetching Data from the emailed revenue system report -

When a revenue report arrives in the “Revenue Capture” section of the revenue center through email, the data in the report will be fetched automatically. The data are-

1. Revenue system name

2. Date

After fetching the revenue system name and Date, it will extract values for the line items in the revenue mapping and add them to the line items within the report, as demonstrated in the image.