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How do I Forward a Bank Statement from the Business Mailroom to the Reconciliation Center?


  1. To access the 'Business Mailroom' from the business home page through the web application, follow these steps:

    1. Log in to your Docyt account.
    2. Click on 'Documents' in the top menu.
    3. Choose 'Mailroom' from the options.

  2. To forward the document, click on the ellipsis icon (represented by three dots) and select the option 'Forward' from the menu list.

  3. Select the business to which you want to forward the bank statement from the business mailroom. Then, choose the 'Bank Statement' checkbox and click on the 'Continue' button to proceed.

4. Choose the account associated with the bank statement and select the date of the statement. Then, click on the 'Continue' button to proceed.
Forward to Bank Statements_Nov

5. After clicking continue, you will be able to view the document in the 'Bank Statements' section of the 'Month End Documents' within the Reconciliation Center. 


Resolving the 'Bank statement already exists' Error

  • Check the Month Entered: Ensure that you've chosen the correct month. You might have selected a month for which a bank statement is already uploaded or marked as 'No statement available'.
  • Verify Existing Entries: Before inputting a new statement, review the bank statement records for the specific month to confirm if there's an existing entry.

  • Update or Delete Duplicate Entries: If you accidentally uploaded a statement for the same month twice or mismarked it, you might need to delete the duplicate or update the entry.

  • Cross-check 'No Statement Available' Markings: If a month is marked as 'No statement available' but you have a statement in hand, consult your team or system administrator. The marking might need updating.
  • Contact Support: If you're sure there's no error on your end and the issue persists, contact the system's technical support or your IT department for assistance.

Warning! Upload a statement for the date - or mark the period as 'No statements available'


This means that to upload a bank statement for a specific month successfully; you need to have a bank statement uploaded for all the previous months. This is necessary to calculate the ending balance of the last month, which will become the starting balance for the current month. If a user doesn't have a bank statement for the previous month, they can also mark it as 'No statement available'.