Setup & Configuration

Financial Institution Connection Troubleshooting Guide

  1. What are the steps to reconnect a financial connection?
  2. What is the process for disconnecting a financial connection?

  3. How to remove a financial connection?
  4. What to do if my connection is showing connected but transactions are not coming in Docyt?
    If you are experiencing issues with your financial connections, it is possible that there might be a technical problem. To resolve this, you can try disconnecting the connection as explained in Step 2 and then reconnecting it following the instructions in Step 1.